How do I close my Verto account?
You can close your Verto account through the settings section of your dashboard. The 'close account' option is available to super admin users.
What happens when I close my Verto account?
When you close your Verto account:
You will lose access to everything related to Verto, including any apps and deactivated cards.
Your information will be archived per our data privacy policy (typically for six years, in accordance with GDPR regulations).
You will lose your subscription access.
It is crucial to ensure that all outstanding payments and obligations are settled before proceeding.
What if I have outstanding payments or funds in my account?
The process varies slightly depending on your subscription type:
Basic or Lite Subscription Plans: You can generally proceed with closure if there are no outstanding payments.
Custom Plans: If you have outstanding invoices, you will be required to pay them before you can close your account.
Why do I need to settle all obligations before closing my account?
This is a standard operational requirement to finalize the financial relationship between you and Verto. We need to ensure that:
All outstanding payments and obligations are settled.
Verto collects all revenue owed for services rendered.
You will receive any remaining balance in your account.
What reasons can I provide for closing my account?
You will be asked to select a reason for closing your account. The options are:
No longer needed.
Switching to another platform.
Found it difficult to use.
Other (and specify the reasons).
What happens after I submit my account closure request?
Once you click ‘close account', and if there are no pending invoices and no funds in your wallets:
An account closing request is generated.
A ticket is created internally, and relevant teams are notified.
Once all outstanding invoices/payments are settled, your account will be closed.
What if I have more questions?
If you have any further questions or need assistance, please contact us at support@vertofx.com.