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Closing Your Verto Account

Updated over 3 weeks ago

How do I close my Verto account?

You can close your Verto account through the settings section of your dashboard. The 'close account' option is available to super admin users.

What happens when I close my Verto account?

When you close your Verto account:

  • You will lose access to everything related to Verto, including any apps and deactivated cards.

  • Your information will be archived per our data privacy policy (typically for six years, in accordance with GDPR regulations).

  • You will lose your subscription access.

It is crucial to ensure that all outstanding payments and obligations are settled before proceeding.

What if I have outstanding payments or funds in my account?

The process varies slightly depending on your subscription type:

  • Basic or Lite Subscription Plans: You can generally proceed with closure if there are no outstanding payments.

  • Custom Plans: If you have outstanding invoices, you will be required to pay them before you can close your account.

Why do I need to settle all obligations before closing my account?

This is a standard operational requirement to finalize the financial relationship between you and Verto. We need to ensure that:

  • All outstanding payments and obligations are settled.

  • Verto collects all revenue owed for services rendered.

  • You will receive any remaining balance in your account.

What reasons can I provide for closing my account?

You will be asked to select a reason for closing your account. The options are:

  • No longer needed.

  • Switching to another platform.

  • Found it difficult to use.

  • Other (and specify the reasons).

What happens after I submit my account closure request?

Once you click ‘close account', and if there are no pending invoices and no funds in your wallets:

  • An account closing request is generated.

  • A ticket is created internally, and relevant teams are notified.

  • Once all outstanding invoices/payments are settled, your account will be closed.

What if I have more questions?

If you have any further questions or need assistance, please contact us at support@vertofx.com.

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