Whenever making a top-up to Verto you need to ensure that you acknowledge you have sent the funds.
We are unable to transfer top-ups or transfers where the incoming payment has not been acknowledged - not doing so will slow down your top-up.
You can make sure your transactions are processed in the fastest possible time by acknowledging when you send funds to us.
This can be done in 2 ways:
Primary - during the transaction flow
Enter your Bank Name and optionally include your bank account number and account name
Send Verto the funds (remember to include the reference on your wallet)
I Have transferred
You will then be presented with the successful transaction screen
Secondary - after you've booked a transfer
In some cases, you may forget to complete the above step during the initial transfer flow. As such we provide a method of acknowledgement outside of the withdrawl flow, do this to:
Go to your e-wallet
2. Select Pending Request and select the relevant top-up
3. Enter your Bank Name and optionally include your bank account number and account name. Select I Have transferred
4. Your top-up will now be confirmed and should be added to your wallet shortly
