Whenever making a transfer to Verto you need to ensure that you acknowledge you have sent the funds.
We are unable to transfer top-ups or transfers where the incoming payment has not been acknowledged - not doing so will slow down your transfer.
You can make sure your transactions are processed in the fastest possible time by acknowledging when you send funds to us.
This can be done in 2 ways:
Primary - during the transaction flow
Enter your Bank Name and include the reference number used if you are unable to include Verto's reference number
Select submit
You will then be presented with the successful transaction screen
Secondary - after you've booked a transfer
In some cases, you may forget to complete the above step during the initial transfer flow. As such we provide a method of acknowledgement
outside of the transfer flow, do this to:
Go to your transaction history
Select the transfer that you have not acknowledged
Enter the bank details of where you are transferring from and click submit - remember to include the unique reference number on the payment
