Whenever making a transfer to Verto you need to ensure that you acknowledge you have sent the funds.
We are unable to transfer top-ups or transfers where the incoming payment has not been acknowledged - not doing so will slow down your transfer.
You can make sure your transactions are processed in the fastest possible time by acknowledging when you send funds to us.
This can be done in 2 ways:
Primary - during the transaction flow
Enter your Bank Name and include the reference number used if you are unable to include Verto's reference number
You will then be presented with the successful transaction screen
Secondary - after you've booked a transfer
In some cases, you may forget to complete the above step during the initial transfer flow. As such we provide a method of acknowledgement
outside of the transfer flow, do this to: