We require the following to take place, otherwise, we reserve the right to cancel your order or return funds, minus applicable fees.
We would like to remind you of the following policies:
Send funds as soon as you book a trade (we expect funds to arrive within 24 hours of a trade being booked)
Acknowledge sending of funds, within 1 hour of transfer being actioned.
Use the reference number provided by our platform on your transfer to us
If funds arrive late we may attempt to allocate funds to your wallet, instead of completing the trade.
If funds arrive without a reference they will be delayed or could be returned.