Are you still having trouble getting verified despite following all the necessary steps? Here are possible reasons why your verification is failing:
Face coverings: Please remove any item obstructing/covering your face.
Make sure you are in a lit room or surroundings. Move to a place with enough lightning.
Check your BVN and NIN to ensure they are correct and belong to you.
Are you still having issues? Reach out to support@vertofx.com